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How much does it cost to subscribe?
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We are no longer taking subscriptions on
this product. If you would like to order back issues
please visit the Missing a Model? page or contact
the Customer Services Team. There is no postage
charge for ordering back issues.
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Can I get the free gifts without subscribing?
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The free gifts are no longer available as we have stopped taking on new subscribers, sorry.
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I have not received all my instalments, can you help?
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Do you take other methods of payment?
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You can pay by cheque, postal order, Visa, Delta or Mastercard.
Please call 0871 277 0194 to make the arrangements.
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Have you received my subscription – I have not had confirmation?
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Within seven days of receiving your request to subscribe, you
will receive a welcome letter that acts as confirmation. This
contains your order reference number and details of your subscription.
If you haven’t received a welcome letter after 3 weeks, then
please contact our Customer Services Team.
If you subscribed on line, you will receive a confirmation email
before your letter, within 48 working hours of placing your order.
If you do not receive this email, please contact our Customer
Services Team
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I have had no response to my emails
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We are aiming to reply to all emails between 24 and 48 working
hours after their receipt. If you still have not heard from us
by then, please contact our Customer
Services Team on the number below to pursue your enquiry.
Telephone: 0871 277 0194
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I have had no response to my telephone messages
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Sorry, but your message may have been lost, so please can you
try again. Alternatively, please contact our Customer
Services Team
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I can’t get through on the telephone number given.
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We are sorry you cannot get through, please keep trying. Alternatively,
please email our Customer Services Team.
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I have not received all my instalments
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Please check with your local sorting office as they may be holding
your copies if they were unable to deliver them to you. If not,
please contact our Customer Services
Team.
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How can I get back copies
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To order back copies, please click
here or
call 0871 277 0194
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I have not received my back copies.
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Please allow up to 21 days for delivery of back copies. If they
have not arrived by that time, please contact our Customer
Services Team.
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I have received the wrong instalment/s
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We will replace all your instalments with the correct ones.
Please contact our Customer Services
Team.
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I still have not received some/all of my free gifts.
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You will receive the display stand with your second despatch and the Ringwraith with your fourth delivery. If you still do not receive them, please check at your local sorting office, and if they are not there please
contact our Customer Services Team. |
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How do I cancel my subscription?
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Did you receive my order – I have not received an email
from you?
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You should receive a confirmation email within 48 working hours
of placing your order. If you do not receive this email, please
contact our Customer Services Team.
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I haven’t received my order, who can I contact?
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I have been charged the wrong amount for my order –
who can I contact?
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Our Customer Services team will
be able to sort this out for you straight away.
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I cannot find copies in the shops!
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To order back copies please click
here, contact our Customer Services
Team, or ask your newsagent to place an order for you. They
can get you either instalments that you have missed and/or a regular
order of future instalments.
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How can I get copies if I live outside the UK?
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I am sorry, we cannot send copies outside the UK at the moment.
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What day is The Lord of the Rings™ Collector's Models
on sale?
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Every other Thursday– the first one was published on Thursday
December 25th 2003
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